OpenAI Launches Enterprise AI Product Presence

OpenAI has launched its enterprise-level AI agent product, OpenAI Presence, which supports both voice and text formats and is applicable in scenarios such as customer support, outbound sales, and high-risk internal workflows. This product combines model inference with enterprise-customized strategies, safety barriers, and upgrade rules, allowing businesses to set the agent's permission scope, approval mechanisms, and conditions for human takeover, while continuously optimizing performance through a Codex-driven iterative mechanism. Presence has already provided support for English-speaking telephone customer service, autonomously handling 75% of incoming call issues and reducing the rate of human transfers by 15 percentage points within 10 days of launch. Currently, companies such as BBVA, SoftBank, and IAG are testing the product, which is available to eligible enterprise clients through a limited enterprise program and does not support self-service access.

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